Contact
Please use the contact form below or email us directly at service@lingshang.shop.
For questions about an existing order, please include your order number so that we can assist you more efficiently.
Contact
Customer Support
Brand: Lingshang
Email: service@lingshang.shop
Phone: (+1) 209-393-3680
U.S. Customer Service Address:
145 S Glenoaks Blvd
Burbank, CA 91502
United States
This address is used for customer service and correspondence. It is not automatically a return address or fulfillment warehouse. Please contact us before sending any return.
Company & Manufacturing Information
Legal Business Name:
Lingshang Intelligent Manufacturing Technology (Xiantao) Co., Ltd.
Established: January 13, 2020
Business Type: Manufacturer and Online Retailer
Factory Ownership: Company-owned manufacturing facility
Registered Business Address:
Industrial Park, Sanfutan Town
Xiantao City, Hubei Province
China
Company-Owned Factory Address:
South Side of Forest Park Road
Sanfutan Town, Xiantao City
Hubei Province
China
Lingshang products are manufactured at our manufacturing facility in Xiantao City, Hubei Province, China.
Orders for U.S. customers are fulfilled through our designated logistics partners. The fulfillment location, shipping carrier, and delivery route may vary depending on product availability, the delivery destination, and logistics arrangements.
Customer Service Hours
Monday to Friday: 9:00 AM–5:00 PM Pacific Time
Closed: Weekends and applicable public holidays
We normally respond to customer inquiries within 1–2 business days. Response times may be longer during holidays, promotional periods, or periods of high inquiry volume.
Shipping Information
We currently sell and ship to eligible addresses within the United States only.
Orders of US$70.00 or more: Free standard shipping
Orders under US$70.00: US$8.00 standard shipping
Order processing time: 1–3 business days
Estimated transit time: 5–10 business days
Estimated total delivery time: 6–13 business days
Final shipping charges are displayed at checkout before payment.
Once an order has been shipped, tracking information will be sent to the customer by email when available.
Returns
Eligible defective and non-defective products may be returned within 30 days after delivery.
Returned products must generally be unused, unworn, unwashed, unaltered, and in their original condition.
Please contact us before returning any product. After the return request is approved, our customer support team will provide the correct return instructions and authorized return address.