Privacy policy

Last updated: July 29, 2026

This Privacy Policy explains how Lingshang Intelligent Manufacturing Technology (Xiantao) Co., Ltd., operating under the store brand Lingshang, collects, uses, discloses, retains, and protects personal information when you visit lingshang.shop, place an order, communicate with us, request customer support, submit a return or refund request, or otherwise use our services.

Lingshang was established in China on January 13, 2020. Our products are manufactured at our manufacturing facility in Xiantao City, Hubei Province, China.

Orders for U.S. customers are fulfilled through our designated logistics partners. The fulfillment location, shipping carrier, and delivery route may vary depending on product availability, the delivery destination, and logistics arrangements.

We currently accept orders for eligible delivery addresses within the United States only.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information.

Information You Provide Directly

We may collect information that you provide when you place an order, create an account, contact customer support, request a return, submit a review, subscribe to marketing communications, or otherwise interact with us.

This information may include:

Full name;
Email address;
Telephone number;
Billing address;
Shipping address;
Account login and profile information;
Order number and order history;
Products purchased, returned, or requested;
Product size, color, quantity, and other selections;
Customer service communications;
Return, refund, cancellation, replacement, or warranty request information;
Photographs or documents submitted in connection with a damaged, defective, incorrect, incomplete, lost, or missing order;
Marketing and communication preferences;
Reviews, feedback, survey responses, or other content you voluntarily submit.

Please do not provide information that is not reasonably necessary for your order or customer service request.

Payment Information

When you make a purchase, payment information is collected and processed by Shopify, payment processors, financial institutions, and other authorized payment service providers.

Depending on the payment method, this information may include:

Payment card details;
Billing information;
Payment authorization information;
Transaction status;
Fraud-prevention information;
Identity-verification information where required.

Lingshang does not directly store complete payment card numbers or full card security codes.

We may receive limited payment information, such as:

Confirmation that payment was approved or declined;
Payment method used;
Transaction identifiers;
Limited card details, such as the last four digits;
Fraud or payment-risk indicators.

Information Collected Automatically

When you access or use our website, we, Shopify, and our service providers may automatically collect information such as:

IP address;
Browser type;
Device type;
Operating system;
Device identifiers;
Approximate location based on IP address;
Pages and products viewed;
Links and buttons clicked;
Date and time of access;
Referring website, search engine, or advertising source;
Shopping cart activity;
Checkout activity;
Purchase activity;
Order attribution information;
Cookie and pixel identifiers;
Analytics, advertising, and website interaction data;
Technical logs and security information.

2. Sources of Personal Information

We may collect personal information from:

You directly;
Your activity on our website;
Shopify and other ecommerce service providers;
Payment processors and financial institutions;
Logistics and fulfillment partners;
Shipping carriers;
Customer service and communication providers;
Analytics providers;
Advertising and social media platforms;
Fraud-prevention, identity-verification, and security providers;
Publicly available sources where permitted by law;
Other service providers used to operate our business.

3. How We Use Personal Information

We may use personal information to:

Operate, maintain, secure, and improve our website;
Display products and website content;
Process, confirm, and manage orders;
Verify and process payments;
Confirm product availability;
Prepare, fulfill, ship, and deliver orders;
Provide shipping, tracking, and delivery updates;
Communicate with customers about orders;
Process cancellations, returns, refunds, replacements, and claims;
Investigate damaged, defective, incorrect, incomplete, missing, lost, or delayed orders;
Respond to customer service inquiries;
Create and maintain customer accounts;
Remember shopping cart contents and customer preferences;
Detect and prevent fraud, abuse, unauthorized transactions, and security incidents;
Protect our customers, website, business, and service providers;
Improve our products, services, website, fulfillment arrangements, and customer experience;
Analyze website traffic and customer interactions;
Measure advertising and marketing performance;
Attribute purchases to advertising or marketing campaigns;
Personalize website content or marketing where permitted by law;
Send marketing communications where you have consented or where otherwise permitted by law;
Maintain accounting, tax, transaction, compliance, and business records;
Enforce our policies, terms, and contractual rights;
Comply with legal, regulatory, tax, law-enforcement, and compliance obligations;
Establish, exercise, or defend legal claims;
Complete a merger, financing, restructuring, acquisition, or sale of all or part of our business.

We will not use personal information for materially different purposes without providing additional notice where required by law.

4. Shopify and Ecommerce Services

Our online store is hosted and operated using Shopify.

Shopify provides ecommerce technology that enables us to:

Display products;
Operate the shopping cart;
Process checkout information;
Manage orders;
Support customer accounts;
Process payments through applicable payment services;
Provide analytics, fraud prevention, and security features;
Maintain parts of our online store.

Shopify may process personal information as a service provider, processor, contractor, or independent business, depending on the service and applicable law.

Shopify may also collect and use information under its own privacy terms. Customers may review the Shopify Consumer Privacy Policy for more information about Shopify’s privacy practices and available privacy rights.

5. Payment Processing

Payments are processed through authorized third-party payment processors, financial institutions, and payment service providers.

These providers may collect and process:

Payment card information;
Billing details;
Transaction information;
Device information;
Fraud-prevention information;
Identity-verification information where required.

Payment providers process information under their own privacy policies, contractual obligations, and security standards.

We are not responsible for the independent privacy practices of a payment provider, although we select and use providers reasonably necessary to process transactions.

6. Order Fulfillment, Shipping, and Returns

Orders for U.S. customers are fulfilled through our designated logistics partners.

To process, fulfill, ship, deliver, track, return, or investigate an order, we may share necessary personal information with logistics partners, fulfillment providers, shipping carriers, return facilities, and customer service providers.

This information may include:

Customer name;
Delivery address;
Return address where applicable;
Telephone number;
Email address where required for tracking or delivery;
Products ordered;
Package size, weight, and contents;
Order number;
Tracking number;
Delivery instructions;
Return, replacement, or claim information.

These parties may use the information only as reasonably necessary to:

Prepare and pack orders;
Arrange shipping and delivery;
Provide tracking information;
Contact customers about delivery where necessary;
Process authorized returns;
Investigate delayed, damaged, lost, or missing shipments;
Comply with legal and carrier requirements.

The applicable fulfillment location, shipping carrier, and delivery route may vary depending on product availability, delivery destination, and logistics arrangements.

7. Cookies and Similar Technologies

Our website, Shopify, and our service providers may use:

Cookies;
Pixels;
Tags;
Software development kits;
Local storage;
Device identifiers;
Similar technologies.

These technologies may be used to:

Keep the website functioning;
Operate the shopping cart and checkout;
Support account login;
Remember customer preferences;
Prevent fraud and improve security;
Analyze website traffic and performance;
Understand how visitors interact with the website;
Measure advertising and marketing results;
Attribute purchases to marketing campaigns;
Support personalized content or advertising where permitted;
Save privacy and consent preferences.

Some cookies are necessary for the operation of the website. Other cookies may be used for analytics, personalization, or advertising.

Where required, non-essential cookies and similar technologies will be used according to your privacy or consent choices.

You may manage cookies through:

Your browser settings;
Our website’s Cookie Preferences controls, where available;
Our data-sharing opt-out page, where available;
Other privacy controls provided on our website.

Disabling necessary cookies may prevent parts of the website, shopping cart, account, or checkout from functioning correctly.

8. Analytics and Advertising

We may use Shopify analytics, Google services, social media platforms, advertising platforms, and other service providers to:

Understand website use;
Measure advertising performance;
Analyze customer interactions;
Prevent fraud;
Improve our products and services;
Attribute orders to advertising campaigns;
Deliver or measure personalized advertising where permitted.

Depending on our active settings and your privacy choices, these providers may process:

Cookie identifiers;
IP address;
Device and browser information;
Approximate location;
Website activity;
Products viewed;
Shopping cart activity;
Checkout and purchase events;
Advertising attribution information.

Some advertising, analytics, or cross-context behavioral advertising activities may be considered a sale, sharing, or targeted advertising under certain U.S. privacy laws, even if no money is exchanged.

Where required, we will provide an appropriate method to opt out of these activities.

9. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary:

Shopify and ecommerce platform providers;
Payment processors and financial institutions;
Logistics and fulfillment partners;
Shipping carriers and return facilities;
Customer service providers;
Website hosting and technical support providers;
Email, messaging, and communication providers;
Analytics providers;
Advertising and social media platforms;
Fraud-prevention, security, and identity-verification providers;
Accounting, tax, legal, insurance, and professional advisers;
Government authorities, regulators, courts, and law-enforcement agencies where required or permitted by law;
Buyers, investors, successors, lenders, or advisers in connection with a merger, financing, restructuring, acquisition, insolvency, or sale of all or part of our business.

We do not disclose personal information to unrelated third parties for purposes materially inconsistent with this Privacy Policy.

10. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, certain uses of advertising cookies, pixels, analytics tools, social media integrations, Shopify services, or cross-context behavioral advertising may be considered:

A sale of personal information;
Sharing of personal information;
Targeted advertising;

under some U.S. state privacy laws.

Where applicable, you may opt out through:

Our website’s privacy preference controls;
Our Cookie Preferences controls;
A “Do Not Sell or Share My Personal Information” or similar data-sharing opt-out page, where available;
A recognized browser-based opt-out signal, such as Global Privacy Control, where legally required;
Contacting us using the information in this policy.

We will process recognized opt-out signals where required by applicable law and technically supported.

11. Email and Marketing Communications

We may send promotional or marketing communications when:

You have subscribed;
You have provided consent during checkout or through another signup method;
The communication is otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link in a marketing email; or
Contacting us at service@lingshang.shop.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, including:

Order confirmations;
Payment notices;
Shipping and delivery updates;
Account and security notices;
Return and refund communications;
Responses to customer service requests;
Important policy or service notices.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The duration of the customer relationship;
Order processing and fulfillment;
Delivery and tracking;
Returns, refunds, and replacements;
Customer support;
Fraud prevention and security;
Chargeback and payment-dispute management;
Accounting and tax requirements;
Contractual obligations;
Legal and regulatory requirements;
Applicable limitation periods;
The establishment, exercise, or defense of legal claims.

When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or securely retain it where permitted or required by law.

13. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from:

Unauthorized access;
Improper use;
Loss;
Alteration;
Accidental destruction;
Unauthorized disclosure.

Depending on the applicable system, safeguards may include:

Secure website connections;
Access controls;
Account authentication;
Payment security controls;
Fraud detection;
Service-provider security requirements;
Internal access limitations;
Record-retention controls.

Our service providers may use additional encryption, access-control, security-monitoring, and fraud-prevention measures.

No website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

14. International Data Transfers

Lingshang is operated by a company registered in China and serves customers in the United States. We also use service providers that may operate in multiple countries.

Personal information may therefore be transferred to, stored in, accessed from, or processed in:

The United States;
China;
Canada;
Countries where Shopify or its service providers operate;
Countries where payment, logistics, analytics, marketing, technology, customer service, security, or professional service providers operate.

Privacy and data-protection laws in these locations may differ from the laws in your state or country.

Where required by applicable law, we and our service providers will use appropriate contractual, organizational, technical, or legal measures for international data transfers.

15. Your Privacy Rights

Depending on where you reside and which laws apply, you may have the right to:

Request information about personal information collected about you;
Request access to personal information;
Request correction of inaccurate personal information;
Request deletion of certain personal information;
Request a copy or portable version of certain personal information;
Opt out of certain sales, sharing, targeted advertising, or profiling;
Restrict or object to certain processing;
Withdraw consent where processing is based on consent;
Opt out of marketing communications;
Limit certain uses or disclosures of sensitive personal information where applicable;
Appeal a denied privacy request where applicable;
Receive equal service and pricing when exercising applicable privacy rights.

These rights may be subject to legal exceptions and may not apply in every situation.

To submit a privacy request, contact:

Email: service@lingshang.shop
Phone: (+1) 209-393-3680

Please use the email subject line:

Privacy Request

Please describe the right you want to exercise and provide enough information for us to identify the relevant account or transaction.

16. Identity Verification and Authorized Agents

Before responding to certain access, correction, deletion, portability, or other privacy requests, we may need to verify your identity.

Verification information may include:

Name;
Email address;
Telephone number;
Billing or delivery address;
Order number;
Other information reasonably necessary to match the request to our records.

We will not request more verification information than is reasonably necessary.

Where permitted by law, an authorized agent may submit a request on your behalf. We may ask for:

Proof that the agent is authorized to act for you;
Direct confirmation from you;
Verification of your identity.

We will use verification information only to process, secure, and document the privacy request.

17. California Privacy Notice

California residents may have rights under applicable California privacy law.

Depending on whether the applicable legal requirements apply to our business and the specific request, these rights may include the right to:

Know the categories or specific pieces of personal information collected;
Know the categories of sources from which personal information is collected;
Know the business or commercial purposes for collecting, using, selling, or sharing personal information;
Know the categories of third parties to whom personal information is disclosed;
Access certain personal information;
Correct inaccurate personal information;
Delete personal information, subject to legal exceptions;
Opt out of the sale or sharing of personal information;
Limit certain uses or disclosures of sensitive personal information where applicable;
Not receive discriminatory treatment for exercising applicable privacy rights.

We do not sell personal information for money.

Certain advertising, analytics, or cross-context behavioral advertising activities may nevertheless be considered a sale or sharing under California law.

California residents may submit a request through:

Email: service@lingshang.shop
Phone: (+1) 209-393-3680

You may also use any Cookie Preferences, privacy preference, or data-sharing opt-out page made available in the footer of our website.

Where required, we will honor recognized opt-out preference signals, such as Global Privacy Control.

18. Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is reasonably necessary for:

Payment processing;
Fraud prevention;
Identity verification;
Legal compliance;
Resolving an order, refund, privacy, or customer service issue.

Please do not send the following through ordinary email unless we specifically request the information through an appropriate secure method:

Government identification documents;
Complete payment card details;
Full financial account information;
Medical information;
Biometric information;
Account passwords;
Other highly sensitive information.

We do not use sensitive personal information to infer characteristics about customers except where permitted by applicable law.

19. Children’s Privacy

Our website and products are intended for adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If you believe that a child has submitted personal information to us, contact:

Email: service@lingshang.shop

We will review the request and take reasonable steps to delete the information where appropriate.

20. Third-Party Links and Services

Our website may contain links to websites, applications, social media services, payment services, or other resources operated by third parties.

We do not control and are not responsible for the privacy, security, availability, or content practices of independent third parties.

Customers should review the privacy policy of each third-party service they use.

The inclusion of a third-party link does not necessarily mean that we endorse or control that third party.

21. Business Transfers

If Lingshang or its operating company participates in a merger, acquisition, financing, restructuring, insolvency, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.

Any recipient will be required to process the information in accordance with applicable law and any continuing obligations associated with the information.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our business;
Website features;
Ecommerce services;
Service providers;
Privacy settings;
Shopify features;
Legal requirements;
Operational practices.

The revised Privacy Policy will be published on this page with an updated “Last updated” date.

Material changes may also be communicated through the website, customer account, or email where appropriate or required by law.

We encourage customers to review this Privacy Policy periodically.

23. Company Information

Store Brand:
Lingshang

Legal Business Name:
Lingshang Intelligent Manufacturing Technology (Xiantao) Co., Ltd.

Date Established:
January 13, 2020

Business Registration Country:
China

Business Type:
Manufacturer and Online Retailer

Registered Business Address:
Industrial Park, Sanfutan Town
Xiantao City, Hubei Province
China

Manufacturing Facility Address:
South Side of Forest Park Road
Sanfutan Town, Xiantao City
Hubei Province
China

Our products are manufactured at our manufacturing facility in China.

24. Contact Information

For questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

Brand:
Lingshang