Privacy policy
PRIVACY POLICY
Last updated: July 2, 2026
This Privacy Policy describes how Lingshang collects, uses, discloses, and protects your personal information when you visit our website, place an order, contact us, or use our services.
Lingshang serves customers in the United States only. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customer service messages
Return or refund request information
We may also automatically collect certain information when you visit our website, including:
IP address
Browser type
Device information
Pages viewed
Time spent on our website
Referring website or traffic source
Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Provide order confirmations and shipping updates
Deliver products to your shipping address
Respond to customer service requests
Process returns, refunds, and order issues
Improve our website, products, and services
Prevent fraud, unauthorized transactions, and security risks
Comply with legal, tax, payment, and business obligations
Send marketing emails only if you have opted in or where permitted by law
3. Payment Information
Payments are processed through secure third-party payment providers.
Lingshang does not directly store your full credit card number or complete payment card details. Payment information is handled by payment processors according to their own security and privacy standards.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, support checkout, and provide a better shopping experience.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including cart and checkout features.
5. Sharing Your Information
We may share limited personal information with trusted service providers only when necessary to operate our business, including:
Payment processors
Shipping carriers
Order fulfillment providers
Website hosting and ecommerce platform providers
Customer support tools
Analytics and marketing service providers
Legal, tax, fraud prevention, or compliance service providers
We do not sell your personal information.
6. Email Marketing
If you subscribe to our emails or agree to receive marketing messages, we may send you updates about products, promotions, or store news.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at service@lingshang.shop.
Even if you unsubscribe from marketing emails, we may still send necessary transactional emails related to your orders, payments, shipping, returns, refunds, or account activity.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable administrative, technical, and organizational safeguards.
8. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, returns and refunds, fraud prevention, legal compliance, accounting, and business recordkeeping.
When personal information is no longer needed, we may delete, anonymize, or securely retain it as required by applicable laws and business obligations.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request restriction or objection to certain processing
Opt out of marketing communications
Request information about how your personal information is used or shared
To submit a privacy request, please contact us at service@lingshang.shop.
We may need to verify your identity before processing certain requests.
10. California Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, access, correct, delete, and opt out of certain uses of personal information.
Lingshang does not sell personal information.
To exercise your privacy rights, please contact us at:
Email: service@lingshang.shop
Phone: (+1) 209-393-3680
11. Children’s Privacy
Our website and products are intended for adults and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us at service@lingshang.shop, and we will take appropriate steps to delete the information.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. Please review the privacy policies of any third-party websites you visit.
13. International Business Information
Lingshang serves customers in the United States only. Our customer service address is located in the United States, and our company and manufacturing facility are located in China.
Your information may be processed by service providers or business systems used to operate our store, fulfill orders, provide customer support, process payments, or comply with legal obligations.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.
The updated version will be posted on this page with a revised “Last updated” date.
15. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Brand: Lingshang
Email: service@lingshang.shop
Phone: (+1) 209-393-3680
Customer Service Address:
145 S Glenoaks Blvd
Burbank, CA 91502
United States
Company & Manufacturing Address:
Industrial Park, Sanfutan Town
Xiantao City, Hubei Province, China
Market: United States only
Shipping: U.S. orders only. Orders are shipped from the United States.