Shipping policy

Last updated: July 29, 2026

Thank you for shopping with Lingshang.

Lingshang is operated by Lingshang Intelligent Manufacturing Technology (Xiantao) Co., Ltd., a manufacturer and online retailer established in China on January 13, 2020.

Our products are manufactured at our manufacturing facility in Xiantao City, Hubei Province, China.

Orders for U.S. customers are fulfilled through our designated logistics partners. The fulfillment location, shipping carrier, and delivery route may vary depending on product availability, the delivery destination, and logistics arrangements.

Applicable shipping charges are displayed at checkout before payment. Estimated delivery timeframes are provided in this Shipping Policy. Once an order has been shipped, tracking information will be sent to the customer by email when available.

We currently accept orders for eligible delivery addresses within the United States only. Please review this Shipping Policy before placing an order.

1. Shipping Area

We currently ship to eligible delivery addresses within the United States only.

At this time, we do not ship to:

  • Addresses outside the United States;
  • International freight-forwarding addresses;
  • P.O. boxes;
  • APO, FPO, or DPO military addresses;
  • Locations that cannot be serviced by our available shipping carriers.

Shipping availability may also depend on the product, destination ZIP code, carrier coverage, and any delivery restrictions displayed at checkout.

2. Order Fulfillment and Shipping

Orders for U.S. customers are fulfilled through our designated logistics partners.

The applicable fulfillment location, shipping carrier, sender information, and delivery route may vary depending on:

  • Product availability;
  • Delivery destination;
  • Package size and weight;
  • Carrier coverage;
  • Operational and logistics arrangements.

The sender name or address shown on a package, shipping label, or tracking page may belong to one of our designated logistics or fulfillment partners.

Applicable shipping charges are displayed at checkout before payment. Estimated delivery timeframes are provided in this Shipping Policy.

Once an order has been shipped, tracking information will be sent to the customer by email when available.

3. Shipping Rates

Shipping charges are calculated using the order subtotal after discounts and before applicable taxes.

For eligible U.S. orders:

  • Orders of US$70.00 or more: Free standard shipping;
  • Orders under US$70.00: US$8.00 standard shipping fee.

The applicable shipping charge will be displayed at checkout before payment.

Taxes, where applicable, are calculated separately and do not count toward the US$70.00 free-shipping threshold.

4. Order Cutoff Time

Our daily order cutoff time is:

5:00 p.m. Pacific Time, Monday through Friday

Orders placed before 5:00 p.m. Pacific Time on a business day will enter our processing schedule that business day.

Orders placed after the cutoff time, on weekends, or on applicable public holidays will enter our processing schedule on the next business day.

The cutoff time does not mean that an order will necessarily ship on the same day. It determines when the order enters the processing schedule.

5. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing may include:

  • Payment verification;
  • Order review;
  • Product availability confirmation;
  • Product preparation;
  • Packing;
  • Transfer of the package to the shipping carrier.

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Processing may take longer during:

  • Peak shopping seasons;
  • Promotional events;
  • Public holidays;
  • Periods of unusually high order volume;
  • Payment verification delays;
  • Address verification;
  • Product availability issues;
  • Fulfillment or logistics disruptions.

If a material delay affects an order, we will contact the customer using the email address provided at checkout.

6. Estimated Transit Time

After an order has been processed and transferred to the carrier, standard transit usually takes:

5–10 business days

Transit time is the period between the carrier receiving the package and the package being delivered to the customer.

Transit days are normally Monday through Friday, excluding weekends and carrier-observed holidays.

Delivery time may vary depending on:

  • Delivery destination;
  • Carrier service;
  • Weather conditions;
  • Public holidays;
  • Peak shipping periods;
  • Transportation interruptions;
  • Incorrect or incomplete delivery information;
  • Circumstances outside our reasonable control.

7. Estimated Total Delivery Time

The estimated total delivery time is:

6–13 business days

This estimate consists of:

  • Order processing: 1–3 business days;
  • Carrier transit: 5–10 business days.

The estimated delivery period begins after a valid order is placed and payment is successfully confirmed.

The total delivery time is an estimate and not a guaranteed delivery date. Actual delivery may vary because of carrier operations, destination, weather, public holidays, order volume, or other circumstances outside our reasonable control.

8. Shipping Carriers

Orders may be shipped through carriers selected by Lingshang or our designated logistics and fulfillment partners.

The applicable carrier may vary according to:

  • Delivery destination;
  • Package size and weight;
  • Product availability;
  • Fulfillment arrangements;
  • Carrier service coverage.

Customers may not always be able to select a specific carrier at checkout.

9. Order Tracking

Once an order has been shipped, tracking information will be sent to the customer by email when available.

Tracking information may require additional time to appear after a shipping label has been created or after the package has been transferred to the carrier.

The creation of a shipping label does not necessarily mean that the carrier has already received or scanned the package.

Please allow several business days for tracking activity to update before contacting customer support.

10. Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address at checkout.

The shipping address should include, where applicable:

  • Recipient’s full name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code;
  • Valid telephone number.

Please review the shipping address carefully before submitting an order.

Lingshang is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

This provision does not limit any rights available to customers under applicable law.

11. Address Changes

To request an address correction, contact us as soon as possible:

Email: service@lingshang.shop

We can only attempt to update the delivery address before the order has been processed or transferred to the carrier.

Once an order has entered fulfillment or has been shipped, we may be unable to change or redirect the delivery address.

Submitting an address-change request does not guarantee that the requested change can be completed.

12. Delayed Packages

If a package is delayed, customers should first review the most recent carrier tracking information.

Temporary tracking delays may occur between carrier facilities or during periods of high shipping volume.

If tracking has not updated for several business days, contact us at:

Email: service@lingshang.shop

Please include:

  • Order number;
  • Customer name;
  • Shipping address;
  • Tracking number, when available.

We will review the shipment information and contact the applicable logistics partner or carrier when appropriate.

13. Lost Packages

If tracking information indicates that a package may be lost in transit, please contact us promptly.

We may need to open an investigation with the carrier or logistics partner before determining the appropriate resolution.

Depending on the results of the investigation, the available resolution may include:

  • A replacement;
  • A refund;
  • Continued carrier investigation;
  • Another appropriate solution.

A package is not automatically considered lost solely because tracking information has not updated for a short period.

14. Packages Marked as Delivered

If tracking information shows that a package was delivered but the customer cannot locate it, the customer should:

  • Check the delivery location, mailbox, porch, reception area, or parcel locker;
  • Ask household members, neighbors, or building management whether they accepted the package;
  • Confirm that the shipping address on the order is correct;
  • Contact the carrier for additional delivery information;
  • Contact Lingshang if the package remains missing.

We will provide reasonable assistance and may request carrier confirmation or other relevant information before determining whether a replacement, refund, or other resolution is appropriate.

15. Refused, Unclaimed, and Undeliverable Packages

A package may be returned to an applicable fulfillment or return facility when:

  • The customer refuses delivery;
  • The package is not collected;
  • The address is incomplete or incorrect;
  • The carrier cannot access the delivery location;
  • The package exceeds the carrier’s holding period.

When a package is returned because of incorrect information or an action attributable to the customer, the original shipping charge may be non-refundable, and reasonable carrier or return costs may be deducted from the refund where permitted by applicable law.

If the delivery failure was caused by Lingshang, our logistics partner, or the carrier, the customer will not be charged for corrective shipping.

16. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible, preferably within 48 hours after delivery:

Email: service@lingshang.shop

Please provide:

  • Order number;
  • Description of the issue;
  • Clear photographs of the product;
  • Photographs of the outer packaging;
  • Photograph of the shipping label;
  • Photographs showing the damage, defect, incorrect product, or missing contents.

Contacting us after 48 hours does not automatically cancel any rights available under our Return & Refund Policy or applicable law. Prompt notice helps us investigate the issue with the carrier or logistics partner.

Approved claims will be handled in accordance with our Return & Refund Policy.

17. Order Cancellations

Customers may request cancellation before an order has been processed or shipped.

To request cancellation, contact:

Email: service@lingshang.shop

Once an order has entered fulfillment or has been transferred to the carrier, it may no longer be possible to cancel it.

After delivery, customers may request a return in accordance with our Return & Refund Policy.

Submitting a cancellation request does not guarantee that cancellation can be completed.

18. Company Information

Store Brand:
Lingshang

Legal Business Name:
Lingshang Intelligent Manufacturing Technology (Xiantao) Co., Ltd.

Date Established:
January 13, 2020

Business Registration Country:
China

Business Type:
Manufacturer and Online Retailer

Registered Business Address:
Industrial Park, Sanfutan Town
Xiantao City, Hubei Province
China

Manufacturing Facility Address:
South Side of Forest Park Road
Sanfutan Town, Xiantao City
Hubei Province
China

Our products are manufactured at our manufacturing facility in China.

Orders for U.S. customers are fulfilled through our designated logistics partners. The fulfillment location, shipping carrier, and delivery route may vary depending on product availability, the delivery destination, and logistics arrangements.

19. Contact Information

For questions about shipping, tracking, delivery, or an order, please contact:

Brand:
Lingshang

Email:
service@lingshang.shop

Phone:
(+1) 209-393-3680

U.S. Customer Service and Correspondence Address:
145 S Glenoaks Blvd
Burbank, CA 91502
United States

This address is used for customer service and business correspondence. It is not a retail store, fulfillment warehouse, or automatic product return address.

Please contact customer support before sending a product return or any correspondence that requires prior authorization.