Refund policy
Last updated: July 29, 2026
Thank you for shopping with Lingshang.
Lingshang is operated by Lingshang Intelligent Manufacturing Technology (Xiantao) Co., Ltd., a manufacturer and online retailer established in China on January 13, 2020.
Our products are manufactured at our manufacturing facility in Xiantao City, Hubei Province, China.
Orders for U.S. customers are fulfilled through our designated logistics partners. The fulfillment location, shipping carrier, and delivery route may vary depending on product availability, the delivery destination, and logistics arrangements.
We currently accept orders for eligible delivery addresses within the United States only. Please review this Return & Refund Policy before placing an order.
1. Return Eligibility
We accept returns for both defective and non-defective products, subject to the conditions described in this policy.
A return may be requested when:
- The return request is submitted within 30 days after delivery;
- The item is unused, unworn, unwashed, unaltered, and in its original condition;
- The item includes its original packaging, tags, labels, and accessories, where applicable;
- Valid proof of purchase, such as an order number or order confirmation email, is provided;
- The item is not identified as final sale, clearance, customized, personalized, or non-returnable on the applicable product page.
Items that have been worn, washed, used, altered, damaged after delivery, or returned without authorization may not qualify for a full refund.
This policy does not limit any rights available to customers under applicable law.
2. Return Window
Customers may request a return within 30 days after the order is delivered.
The 30-day return period begins on the delivery date shown by the shipping carrier.
Return requests submitted more than 30 days after delivery may not be accepted, except where otherwise required by applicable law.
3. How to Request a Return
Returns are accepted by mail only. We do not accept in-person returns.
Before sending a product, contact our customer support team:
Email: service@lingshang.shop
Phone: (+1) 209-393-3680
Please provide:
- Your order number;
- The product you want to return;
- The reason for the return;
- Clear photographs of the product and packaging if the item is damaged, defective, incomplete, or incorrect;
- Any other information reasonably required to review the request.
After reviewing the request, our customer support team will provide written return authorization and the applicable return instructions.
Do not send a product before receiving written return instructions from us. Unauthorized returns or products sent to an incorrect address may be delayed, rejected, or returned to the sender.
4. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Defective, Damaged, Incorrect, or Incomplete Products
If a product arrives damaged, defective, incorrect, or incomplete because of an error by Lingshang, our logistics partner, or the carrier, Lingshang will cover the authorized return shipping cost.
Depending on the circumstances, we may provide:
- A prepaid return label;
- Reimbursement for an approved return shipping cost;
- Another authorized return method;
- A replacement or refund without requiring a physical return, where appropriate.
Customers should not pay for return shipping unless instructed to do so by our customer support team.
Non-Defective Returns
For non-defective returns, including:
- Change of mind;
- Incorrect size selected by the customer;
- Unwanted items;
- Personal preference;
- Ordering the wrong color or style;
the customer is responsible for the return shipping cost.
Customers should use a trackable shipping service and retain the shipping receipt and tracking information until the return and refund have been completed.
Lingshang is not responsible for unauthorized returns or returned packages that are lost before being received at the authorized return address.
5. Original Shipping Charges
Original shipping charges are generally non-refundable for non-defective returns.
If the return is caused by a defective, damaged, incorrect, or incomplete item resulting from an error by Lingshang, our logistics partner, or the carrier, the applicable original shipping charge may also be refunded.
Any refund of shipping charges will be determined according to the circumstances of the order and applicable law.
6. Return Address
Approved returns must be mailed only to the return address provided in writing by our customer support team.
The authorized return address may vary depending on:
- The product;
- The order;
- The return reason;
- The applicable logistics arrangements;
- The location designated to receive and inspect the return.
Our listed U.S. customer service address is:
U.S. Customer Service and Correspondence Address
145 S Glenoaks Blvd
Burbank, CA 91502
United States
This address is used for customer service and business correspondence. It is not a retail store, fulfillment warehouse, or automatic product return address.
Do not return products to:
- Our registered business address;
- Our manufacturing facility;
- Our customer service and correspondence address;
- The sender address printed on the original package;
- Any other address not specifically authorized by us in writing.
Customers will receive the applicable authorized return address by email after the return request has been reviewed and approved.
Products sent to an unauthorized address may not be received or processed.
7. Product Inspection
After an approved return is delivered to the authorized return address, the product will be inspected.
The inspection may verify:
- The condition of the product;
- Whether the correct item was returned;
- Whether original tags, labels, packaging, and accessories are included, where applicable;
- Whether the returned product matches the approved return request;
- Whether the product shows signs of use, wear, washing, alteration, or customer-caused damage;
- Whether the quantity and contents of the returned package are complete.
We will notify the customer by email when the return has been received and inspected.
8. Refunds
If the return is approved after inspection, the refund will be issued to the original payment method.
Approved refunds will normally be processed within 10 business days after the returned product has been received and inspected.
After we issue a refund, the customer’s bank, credit card provider, or payment provider may require additional time to post the funds to the account. This additional processing time is controlled by the payment provider and is not included in our 10-business-day processing period.
Refunds cannot normally be issued to a different card, bank account, or payment method.
If more than 15 business days have passed since we approved the refund and the funds have not appeared, please contact us at:
Email: service@lingshang.shop
9. Partial or Rejected Refunds
A refund may be reduced or rejected when:
- The returned product is different from the product approved for return;
- The product has been worn, washed, used, altered, or damaged by the customer;
- Parts, tags, labels, packaging, or accessories are missing;
- The product is returned outside the applicable return period;
- The product was clearly marked as final sale, clearance, customized, personalized, or non-returnable before purchase;
- The return was sent without prior authorization;
- The return was sent to an unauthorized address;
- The returned package is empty or does not contain the purchased product;
- The product has lost value because of handling beyond what is reasonably necessary to inspect it.
Where appropriate and permitted by applicable law, the refund may be reduced to reflect loss in value or missing contents.
We will notify the customer by email if a refund is reduced or rejected and provide the reason for the decision.
10. Exchanges
We currently do not offer direct exchanges.
Customers who want a different size, color, or style should:
- Request a return for the original item under this policy; and
- Place a new order for the preferred item.
The availability and price of the replacement product cannot be guaranteed until the new order has been successfully placed.
11. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible, preferably within 48 hours after delivery:
Email: service@lingshang.shop
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label;
- Photographs showing the damage, defect, incorrect product, or missing contents.
Contacting us after 48 hours does not automatically cancel any rights available under this 30-day return policy or applicable law. Prompt notice helps us investigate the issue with the carrier or logistics partner.
After reviewing the information, we may offer:
- An authorized return;
- A replacement;
- A full or partial refund;
- Another appropriate resolution.
The available resolution will depend on the circumstances of the order and the result of our review.
12. Non-Returnable Items
The following products may not be accepted for return:
- Products clearly marked as final sale or clearance before purchase;
- Customized or personalized products;
- Products that have been worn, washed, used, altered, or damaged by the customer;
- Products returned without original tags, labels, packaging, or accessories, where applicable;
- Products returned without prior authorization;
- Return requests submitted more than 30 days after delivery;
- Products specifically identified as non-returnable on the applicable product page before purchase.
Any product-specific return restriction will be clearly displayed on the applicable product page before checkout.
This section does not exclude returns required under applicable law, including returns relating to defective, damaged, incorrect, or misdescribed products.
13. Restocking Fees
Lingshang does not charge a restocking fee for approved returns.
Customers may still be responsible for return shipping costs for non-defective returns, as described in Section 4.
14. Order Cancellations
To request an order cancellation, contact us as soon as possible:
Email: service@lingshang.shop
An order may only be canceled before it has been processed or transferred to the shipping carrier.
Once an order has entered fulfillment, been processed, or been transferred to the carrier, cancellation may no longer be possible.
After delivery, the customer may request a return in accordance with this policy.
Submitting a cancellation request does not guarantee that the order can be canceled.
15. Refused, Unclaimed, and Undeliverable Packages
If a package is refused, unclaimed, or returned because the customer provided an incorrect or incomplete delivery address, reasonable return shipping or carrier charges may be deducted from the refund where permitted by applicable law.
The original shipping charge may also be non-refundable in these circumstances.
If the delivery problem was caused by Lingshang, our logistics partner, or the carrier, the customer will not be charged for the resulting corrective or return shipping cost.
Any deduction will be explained to the customer before the refund is finalized.
16. Chargebacks and Payment Disputes
Customers are encouraged to contact us before submitting a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
Submitting a payment dispute does not remove any rights available to the customer under applicable law or the rules of the applicable payment provider.
We may provide order, delivery, communication, return, and refund records to the payment provider when responding to a dispute.
17. Policy Abuse and Fraudulent Returns
We reserve the right to investigate suspected return abuse or fraud, including:
- Returning a different product;
- Returning an empty package;
- Returning counterfeit or substituted goods;
- Repeatedly claiming that delivered packages were not received;
- Providing altered or misleading photographs or documents.
We may reject a fraudulent return or refund request where supported by reasonable evidence.
This section does not affect legitimate customer claims or rights available under applicable law.
18. Company Information
Store Brand:
Lingshang
Legal Business Name:
Lingshang Intelligent Manufacturing Technology (Xiantao) Co., Ltd.
Date Established:
January 13, 2020
Business Registration Country:
China
Business Type:
Manufacturer and Online Retailer
Registered Business Address:
Industrial Park, Sanfutan Town
Xiantao City, Hubei Province
China
Manufacturing Facility Address:
South Side of Forest Park Road
Sanfutan Town, Xiantao City
Hubei Province
China
Our products are manufactured at our manufacturing facility in China.
Orders for U.S. customers are fulfilled through our designated logistics partners. The fulfillment location, shipping carrier, and delivery route may vary depending on product availability, the delivery destination, and logistics arrangements.
19. Contact Information
Questions about returns, refunds, cancellations, orders, or this policy may be directed to:
Brand:
Lingshang
Email:
service@lingshang.shop
Phone:
(+1) 209-393-3680
U.S. Customer Service and Correspondence Address:
145 S Glenoaks Blvd
Burbank, CA 91502
United States
This address is used for customer service and business correspondence. It is not a retail store, fulfillment warehouse, or automatic product return address.
Please contact customer support and obtain written authorization before sending any return.